10 November 2008

What Makes A ‘Perfect’ Leaflet?

We put the question: “What makes a successful leaflet or brochure?” to members of LinkedIn - an online network of more than 30 million experienced business people from around the world.

"Leaflets should encourage people to visit your attraction, region or event. To be successful, the leaflet should have the right look and contain appropriate information. What, in your experience, encourages people to pick up a brochure and take it home to share with others? Is there a 'perfect' leaflet design?"

We submitted the question just under a month ago and were delighted by the sheer number and variety of responses from marketing experts, graphic designers, tourism industry insiders and others with a professional interest in promotional print.

Paul Scanlon, the Chairman and owner of CDP Print Management, raises a number of practical issues. He points out that leaflets and brochures are “two separate marketing tools, both… zero rated for VAT purposes”. He also warns businesses to “beware” of “environmental issues in design and production”.

“Simple, Clear and Memorable!” These three words make up the dictum of graphic designer, Don Wright. Whereas, “Entice, Educate, Enthuse, Entertain, Excite” is the mantra of marketing consultant, Neil Logan. The Owner and Professional Abstract Stone Sculptor of WSG Gallery, Carl Wright, says that one should always “look at who is displaying brochures and what other brochures are going shoulder to shoulder with [your own]”.

Boyd Butler, the Consultant Development Director at KAM Sports International, believes you should “ask your visitors what they want to see in a brochure” and also ensure that your leaflets are “distributed in the right place”. Very true, Boyd – and of course, this is why we play such an important role with the finished product.

Our favourite response, however, is from Nick Booker, Director of the visitor attraction and leisure consultancy, Attract Marketing Ltd. He very sensibly points out that leaflets should be the “right size to fit in [the] stands”. While this may seem obvious, it’s surprising how often we are presented with oddly shaped and sized leaflets, which are either too tall or too wide to fit into any of our standard holders without being bent over or folded in two. He also highlights issues such as adding the name of the attraction “at the top so can be seen in stands” and getting the branding right.

Nick’s answer is well worth reading in its entirety, as are the many other excellent suggestions. The question has now been closed at LinkedIn but you are very welcome to continue posting your thoughts here.

16 October 2008

Royal Mail’s Handbook for the Modern Entrepreneur

The Royal Mail has some very interesting articles in the autumn edition its Smart Thinking, Smart Solutions magazine. On the subject of cost-effective marketing techniques, the advice is: “Whether it’s a Facebook page…, flyer or email newsletter, think about how words and images combine to reflect your company’s brand, encourage customers to respond to you and make you noteworthy.” (Time to Blossom, page 14)

Its experts make the important comment that “too many businesses spend all their money on e-marketing and find it is not effective” (The Clinic, page 22). To “really stand out and connect to your customers”, they recommend you give them “something tangible… that they will remember [i.e. sensory triggers like a striking image]”. Your promotional materials should “complement your web presence” and “tap into customers’ emotions”.

Christmas marketing ideas to make your promotional publications “stand out from the competition” (How to Plan for Christmas and Beyond, page 16) include the suggestions that you should “engage customers by offering an incentive – a money-off coupon for a limited period…” and make your URL, phone numbers and other details as prominent as possible. “The senses are great emotional drivers” they say, and one fascinating piece of information is that a recent study showed how “a US candle manufacturer increased sales by 20% after using scented ink in its catalogue”!

You can sign up to receive SMART magazine via snail-mail by dropping a line to smart@royalmail.com. The content is also available on audio CD.

06 October 2008

A Hectic Autumn for LDS Tourism Services

We are delighted to announce that we’ve become official members of Visit Chester and Cheshire (VCC), the official tourism management organisation for Chester and Cheshire. Set up in 2004, it is one of five tourism boards in the North West and is funded and supported by the North West Regional Development Agency, seven local authorities and over 400 private sector tourism stakeholders in the county. We are very much looking forward to working alongside our new friends and partners to help build and improve the local tourism industry.

There are currently 282 members of our Brochure Marketing group at LinkedIn. Following recent improvements, it is now possible for them to take part in Discussions (recent topics include next month’s World Travel Market Excel show in London and flash based web2print solutions); follow group Updates and look at the profiles of fellow Members. If you have a professional interest in promotional print, please feel free to join.

Autumn may be in full swing but we continue to receive a steady stream of leaflets for distribution. Many Christmas brochures are now on display in popular establishments throughout our service area and we are busy talking to both new and existing customers, planning fresh marketing campaigns and signing contracts for exclusive display rights. Be sure to visit this blog regularly for exciting announcements!

09 September 2008

LDS Tourism Join Midnight Stroll For Charity


Some of the LDSTS office staff went on a ladies only Starlight Stroll through Chester at the weekend to help raise money for the Hospice of the Good Shepherd. The six mile sponsored walk, which commenced at midnight, started and finished at Chester Racecourse, taking in many fascinating parts of the old City centre and famous Walls.
The girls completed the route in two hours, twenty minutes, then sat down to enjoy a well earned bacon butty and hot drink after collecting their finishing medals.

31 August 2008

Liverpool's Matthew Street Festival

The Matthew Street Festival in Liverpool has become a well known highlight of the year bringing together some great musical talents and showcasing the region's love for music.

This year had to be good with Capital of Culture 08 in full flow, and it didn't disappoint. There was a great atmosphere in the city and even the rain stayed away for most of the day, so people could enjoy the free open air music festival.

I was really impressed with the organisation, there were plenty of stewards on hand giving out free information booklets. All the stages were well signposted and easy to find.

We spent most of the day at the main stage by the Museum where we enjoyed Fake That, Police Force and Chas and Dave. We then headed down towards the Liver Building to see Jimmy Hendrix and Cream tribute acts. We had a brief wander down Matthew Street and then went up towards Concert Square to see some more live bands.

Liverpool is one of my favourite cities and everyone seemed to be having a good time. There were plenty of people singing along and dancing in the streets and the city was buzzing. It was a great chance to see some superb musical talent, enjoy an entertaining day out with family and friends and to enjoy some of the famous sights of Liverpool.

21 August 2008

Flying High During Hard Times

TravelMole published an interesting article on their website yesterday, entitled “Brits raid piggy bank to pay for holiday”. According to research by Abbey Savings, despite soaring utility bills, ridiculous prices at the pump and mortgage payments going through the roof, millions of Brits are refusing to allow the crunch to “stop them having their two weeks playtime”.

The bank revealed that “almost two thirds of holidaymakers” are “raiding the piggy bank to pay for breaks, spending more than £50 billion”. The bank’s findings “echo a summer of stories from diverse sources suggesting that the annual holiday really is the last thing to be sacrificed in leaner times, despite daily media predictions of a massive recession just around the corner”.

We also spotted an article in RealBusiness (“Bring on the recession! It’s good for business”) in which Moir-Jones, the CEO of London Calling – a marketing agency that specialises in leaflet distribution – told the magazine she was completely unfazed by Britain’s looming recession. “When times are hard, people go back to basics”, she said. “Leaflets are a tried and tested form of marketing. During the last recession the firm did really well. We actually experienced high growth, doubling in size that year.”

This struck a chord with LDSTS Directors, Diana and Paula, who set up the business during the slump of the early 90s. “I think we benefitted from our client’s reduced marketing budgets,” says Di. “Without a doubt, printed literature positioned in the right place to catch the eye of potential visitors has always been one of the most successful and cost effective ways to promote an attraction, region or event. Other advertising methods may bite the dust when we hit a downturn but brochures are indispensible when it comes to any short or long-term marketing campaign.”

We recently received a letter of thanks from The Royal Society for the Protection of Birds (RSPB) for sending them our latest batch of used postage stamps for their Save the Albatross charity appeal, which helps raise valuable funds for the protection of these magnificent birds. They thanked us for donating the stamps and expressed a hope that we would continue to do so – which, of course, we will!

If anyone else would like to do something positive to help protect birds around the world, please send your used postage stamps to:

R.S.P.B.
PO Box 6198
Leighton Buzzard
Bedfordshire
LU7 9XT.

13 August 2008

Chester Zoo Promotion for North Wales Hotels


LDS Tourism Services are extremely pleased to report that they are working with Chester Zoo on an exciting and innovative promotion. Chester Zoo are offering 3 for 2 admission vouchers and offers to celebrate Cheshire's Year of Gardens.

The promotion is designed to reward guests for their booking by enhancing their stay with a 3 for 2 offer at Chester Zoo. The offer is being made available through attractive, reversible door hangers designed to be displayed in guest's rooms on arrival.

We have already approached a number of establishments across North Wales with a view to participating in this new promotion. Currently the offer is only available to accommodation providers in North Wales and the vouchers are valid until 24.10.08.

Chester Zoo is always developing as an attraction and has plenty of reasons for people to visit year after year.
  • The cheetahs have returned to the zoo...view them from the new Bat Bridge!

  • Zulu Dancers - Back by popular demand to entertain visitors.

  • A brand new Butterfly house is opening Autumn 2008.

  • Pumpkin Festival - Saturday 25th October - Sunday 2nd November.

  • The return of the spectacular Frost Fair 27th November -11th January.

  • Orchid Festival - February 2009 with a chance to meet the horticulturists.

If you are an accommodation provider in North Wales who hasn't already been contacted, then please feel free to e-mail us with your details and the number of door hangers required. We are starting deliveries this week, so the sooner we get your order the sooner you'll have the door hangers. Don't miss out on this opportunity to boost local tourism and enhance the stay of your guests!

As a thank you, all order forms will be entered into a prize draw to win a family ticket (2 adults and 2 children) to Chester Zoo on a day of their choice plus a cuddly toy of their choice to take back to the hotel.

04 August 2008

LDS Tourism Management Get Cheesy At Nantwich Show

Jenny, Diana and Paula had great fun at the Nantwich & South Cheshire Show, which took place at Dorfold Hall Park on 30th July. They thoroughly enjoyed watching exciting displays, seeing the gorgeously spruced-up farm animals and browsing 400 odd stands. However, it was the Cheese Pavilion, housing the International Cheese Show (the largest in the world), that was the highlight of their day. The very finest cheeses from all four corners of the world were available to taste and buy, including a wide range of traditional farmhouse, stilton, continental and snacking classes. Delicious!

Since our previous post, a further forty people have signed up to join our Brochure Marketing Worldwide group on LinkedIn, making a grand total of 253 members.

We’ve found a couple of interesting features for you this week:

A Quick Guide to Tourism Brochure & Tourism Leaflet Design
http://designtizbcwtvtir.blogspot.com/2008/08/quick-guide-to-tourism-brochure-tourism.html

Brochure vs. Website - Making the Right Choice
http://businesscast.wordpress.com/2008/07/27/brochure-vs-website-making-the-right-choice/